Shipping, Returns, ETC.
Shipping and Delivery Times may vary depending on the item/s you are ordering.
Additionally, Orders may ship out in Multiple Shipments.
WE DO NOT TRACK OUR ORDERS, SO PLEASE MAKE SURE TO CHECK ON YOUR OWN ORDER!
FREE STANDARD SHIPPING ON ALL ORDERS OVER $75 within USA . Once an order is marked as delivered as per the USPS it is marked as fully delivered on our end.
For any expedited or insured shipping options, you may opt to pay the additional options at checkout.
For all overseas shipping, all custom and duties fees are at the customer's expense.
Please note we cannot be liable for any Post Office Issues including Items Being Undeliverable as As Addressed, Post Boxes Not Being Found, Unattended Deliveries being Stolen, etc.
We cannot either guarantee the Post's Time frame.
This also applies to overseas shipments.
If you need something on a specific date, please email us before ordering. We will be more than happy to give you a more accurate delivery date on your order.
All current season full priced Merchandise may be Returned --
RETURN REQUESTS MUST BE MADE WITHIN 5 DAYS OF ORDER DELIVERED.
Items must be received by our Returns Dept. within 10 days from the day your order was delivered. NO EXCEPTIONS!
If a customer has orderd a new size of the item/s being returned, no restocking fee will be charged. For customers returning without reordering, a 5% restocking fee will be assessed to each item returned.
At time of return request, customer will have the choice to use their own label, or request one from Mia Mod. If we provide a label, we will deduct the cost of this label from the refund. Refunds will be processed within 7 days of receipt, and after inspection of items/s.
Returns must be made via the following link: (PARTIAL ORDERS See more info below)
CLICK HERE to initiate a RETURN REQUEST
PLEASE DO NOT RETURN ANYTHING WITHOUT REQUESTING FIRST - WE CANNOT TRACK THE REFUND AND IT WILL NOT BE PROCESSED!
A follow up email will be sent to you within 1-2 days with instructions based upon your selection.
ANY ITEM RECEIVED IN OUR WAREHOUSE WITHOUT BEING APPROVED VIA OUR RETURNS LINK OR OUTSIDE OF THE ALLOWED TIME FRAME OF 10 DAYS FROM ORDER RECEIVED WILL BE MAILED BACK TO THE RECIPIENT AT RECIPIENT'S EXPENSE OR MARKED AS "ABANDONED ORDER".
ALL SALE ITEMS AND ACCESSORARE FINAL PURCHASE and are therefore not eligible to be Returned/Refunded/Exchanged. All coupon codes are only applicable at time of specification and will not be honored on previous or future orders. ***This includes any items that are temporarily on Sale or Marked Down Due to Coupon Sales such as Black Friday, Cyber Monday, New Years etc. and then returned to regular price after the order. ALL SALE ITEMS, COUPON ITEMS, ACCESSORIES, EXTRAS, SLIPS/UNDERGARMENTS, AND OUTERWEAR ARE NON RETURNABLE OR EXCHANGEABLE
If an order ships in Multiple Shipments, please make sure to still request any necessary return ASAP within the 10 day period - however you may request to wait to receive your full order before sending back your return.
Once a Return is received, Mia Mod will inspect your item and will only refund/exchange if item has not been worn or damaged.
WE DO NOT PAY FOR RETURN SHIPPING and we do not refund Shipping Costs.
ORDER CANCELLATIONS: Orders may be cancelled any time prior to shipping No Questions Asked.
There are times when Mia Mod is unable to fulfill certain items for different reasons. In this instance, an email will be sent out as soon as possible to notify the customer and offer an exchange or full refund.
DAMAGES ETC: We do our best to inspect all pieces prior to shipping but there is such a thing as human error, therefore we ask that you inspect your item/s upon receipt. We will gladly replace your unopened, unworn, damaged goods along with a prepaid return envelope if we are notified within 10 days of receipt of item/s.
STORE CREDITS: Are valid from 90 days of issue And are redeemable in the format of a coupon code consisting of Customer’s initials plus the numeric portion of their order #.
Occasionally, if a customer has made several orders and then returned entire orders, their Account Status will be changed and all purchases will be marked as Final Sale or Exchange for same item but different size only. Customers will be notified before hand.
RETURNED MAIL: When items are returned to our facility for undeliverable reasons such as incorrect address, the customer may choose to be invoiced $6 for the package to be re sent first class mail or $8 for the package to be sent priority mail. Alternatively, customer may choose to receive a refund minus our shipping costs on their order.
IN PERSON PURCHASES:
Brick and Mortar (physical Store) locations stocking MIA MOD clothing are affiliates and are therefore a separate entity to our online store. Whereas pricing and items may be similar, they may also vary per item. Online prices do not need to be matched with Brick and Mortar prices.
Any item purchased online may not be returned or exchanged in a Brick & Mortar location. Any item purchased at a B&M location may not be returned or exchanged via MiaMod.com. Please adhere to the Return Process of your local Store.
All Brick and Mortar locations reserve the right to charge their appropriate State Sales Tax.
Yes We Can! On MOST styles. CLICK for more info!